FAQ’s

Fiber, short for fiber-optic lines, is actually tiny strands of glass that carry data (aka the internet) using light waves. In contrast, traditional DSL or cable connections are traditionally copper wires that transmit data using electricity. It is faster and more reliable to transmit the internet on fiber-optic lines.

GoSEMO Fiber runs fiber optic cables from the street directly to your home. The other guys are running copper cables from the street to your home. So while you’re technically connected to the street fiber, their copper cabling comes with all the downfalls of outdated technology; significant speed decreases, service blips, and an unreliable connection.

The fiber optic signal is made of light which entails very little signal loss meaning data moves at a higher speed over a greater distance. Our fiber installation ensures you’re getting reliably fast Internet even during peak times. Fiber allows you to upload just as fast as you download. Bad weather doesn’t affect fiber because the core is glass making it immune to interference. Additionally, fiber makes your data safer since it’s incredibly difficult to tap into compared to copper cable.

The first step to building a gigabit community is constructing the underground infrastructure needed for our fiber-to-the-home service. Ducts are run underground which hold the fiber optic cable and connect to pedestals we install to house the wiring. The drop to your home will be either underground or aerial, usually following the same route as electric. GoSEMO Fiber will access front and back yards depending on where your neighborhood power and communications utilities are located. Next, fiber is run from the pedestal in your neighborhood easement and installed on the side of your house within a fiber interface box. When we bring the fiber optic cable into your home, our technicians will try to make use of existing holes (perhaps made by previous providers to pull in their cable). If any drilling is required we’ll speak with you to ensure your approval of the location and necessary construction.

The flags or marking in your area were placed by the local utilities companies and help our team identify where the lines are underground. When GoSEMO Fiber begins fiber construction, we use these markings to protect against damage to your property or utilities.

Utility Color Associations

• Red: electric power lines, cable, conduit, and lighting cables
• Yellow: gas, oil, steam, petroleum, or gaseous materials
• Orange: communication, alarm or signal lines, cables, or conduit

The main line in the easements and right of ways are buried between 2 and 4 feet deep and the fiber drop to the house or to the pedestal may vary between 6 to 12 inches in depth.

Marking private lines in advance of construction is certainly helpful to avoid damage.

GoSEMO Fiber will provide you with an Optical Network Terminal (ONT) which powers the internet, TV, and phone services. If you would like to use our router it goes inside the home.

For GoSEMO Fiber HDTV, we will provide you TV set top boxes for each TV you wish to connect. The first set top box is hard wired to the ONT. If you wish to add more TVs, these will be wireless and you will need to use our router so we can ensure the equipment is running properly.