Troubleshooting

Internet

If your ONT is plugged directly into the wall:

Note: the full reboot cycle may take up to 5 minutes.

For optimal speed, it's recommended to connect your devices directly to your GoSEMO Fiber router.
Your router will automatically perform band steering to ensure the best wireless speed.
Depending on your location in your home, your devices will be connected to the most suitable network.
Newer compatible devices will likely connect to the faster 5GHz network.
The 2.4GHz network provides broader Wi-Fi coverage throughout your home.

For additional assistance, our 24/7 support team can be reached at (573) 321-9203.

There are a few things to take into consideration when testing your internet speed:

Older devices may not have the necessary hardware for full wireless speed utilization.
We recommend a device reboot if you suddenly experience a Wi-Fi slow down.
Comparing speed test results on multiple devices can help determine if you’re having a connection problem, a wireless problem, or an issue with your specific device.
Environmental factors can also play a factor in your wireless speed test results. Things like baby monitors, microwaves, and security cameras are what we like to call “Wi-Fi haters.”

For the most accurate results, it's recommended to perform a speed test from a wired connection using the GoSEMO Fiber router's speed test site.

The LEDs located on the corner of the GigaSpire provide information on the status and current state of the system.

Status	Function	LED Status
Off	Power is Off 1.The unit has not been turned on 2.There is no power to the unit	All 4 LEDs are Off.
Booting Up, Software Upgrade in Process	Unit is in the boot-up process or service/software is being upgraded. Flashes green every second assuming software has taken over.	All 4 LEDs are On
Boot-Up Failure	Boot-up failed. (assuming software has taken over)	All 4 LEDs are On, flashing red. Cycles at 0.8 seconds.
Connect to Internet	Unit has successfully booted up, local services are up, and connected to the Internet	LED 1 is ON, green. LED 1,3,4 are Off.
Service Failure, No Internet	No service, No Internet	All 4 LEDs are On, Red. Cycles at 1.6 seconds.

WPS stands for Wi-Fi Protected Set-up
It is a security standard that makes it easier and faster to connect your GigaSpire to other wireless devices

If your device supports WPS, follow these steps:

If your ONT is directly plugged into the wall:

The full reboot cycle may take up to 5 minutes.

For detailed instructions, you can visit the Universal Electronics website.

If you have any additional questions about our lineup, you can contact our offices via phone at (573) 321-9203, option 3, or email Fiber.

GoSEMO Fiber Whole Home DVR lets you record and watch from any TV with a set-top box.
No individual DVR charges for each TV; it's a single low monthly cost.
Monthly DVR service fee is separate from the set-top-box charge.
Record up to 4 shows at once for added convenience.

The following instructions explain how to enable a wireless protected setup. This requires steps 2 to 4 to be completed within a 2-minute window.

Ensure the Set-Top Box (STB) is properly connected to the corresponding TV with an HDMI, component, or RCA cable.
Turn on your new STB by connecting the power cord to the back of the box. Your TV will display a connect screen with an image instructing you to press the OK button located on the front of the STB. Do not press OK at this point.
Locate the WPS button on the your GoSEMO Fiber router. Press this button three times within ten seconds. A light should begin blinking.
Return to the STB and press the OK button to connect it to your GoSEMO Fiber router.
If successful, the blinking light should become a solid light. The STB may go through an auto-update and your TV service should restore shortly afterward.
If you have additional STBs that need to be connected, wait 30 seconds and repeat steps 2 to 4 for all STBs individually.

Watch Tv Everywhere (WTVE) is a free streaming service.
It's exclusively available to all GoSEMO Fiber TV customers.
WTVE allows you to watch your favorite shows live.
You can stream content from any internet-connected device.
It ensures you never miss important events like big games, premieres, or season finales.
You can enjoy content from anywhere with an internet connection.